About your Order
If your payment has been successful, the online store will also be notified and should contact you to confirm your order, the anticipated delivery timescales and if there are any problems with supplying the goods/services you have purchased.
Authorisation of your payment does not guarantee acceptance and fulfilment of your order by the online store. The online store is responsible at all times for confirming your order has been accepted and for delivering your goods/services.
If you are in any doubt about the status of your order, please contact the online store you have ordered from directly, with the relevant details, and they will be able to advise you of your order status. Their contact details should be displayed on their website, the store purchase receipt and on the transaction confirmation email.
If you have a query about deliveries, refunds or the return/exchange of any items purchased, you should contact the store you have ordered the goods or services from directly. Their contact details (including a telephone number, address and email address) should be displayed on their website, the store purchase receipt and on the transaction confirmation email.
We do not hold any order or delivery details and are unable to process refunds or cancel transactions on behalf of the stores who use our service.
We process a large number of transactions for numerous businesses; therefore in order to assist you in identifying the store that billed your card, we will require the following information to be sent to firstname.lastname@example.org:
The online store is responsible at all times for any queries relating to the payment and fulfilment of your order.
Unfortunately, if you have been unable to contact the online store you have purchased from, we can only recommend that you contact your card issuer to raise a dispute and/or approach the relevant consumer rights organisation for your region for further advice.